SHIPPING POLICIES

When you purchase goods on our site, the goods will be delivered through one of the following methods: 

• In-store pickup
• Delivery with Canada Post (Canadian and US orders). Tracked and untracked options are available. 
• Delivery with DHL or Canada Post (International orders outside the US). Standard delivery for international orders to destinations outside the US are untracked. Tracked options are available by request for an extra charge where applicable.

Your order will generally be processed within three business days. Delivery times may vary due to circumstances outside of our control. Delivery times do not include weekends and statutory holidays. Please note that, unfortunately, Yarn Divas Tea & Fibre Emporium cannot be responsible for packages that do not arrive. International orders may be subject to customs and other fees at customers expense.

If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.

Please note: Gift Card purchases will not count towards a cart total qualifying your order for free shipping.

SHIPPING PRICES

For delivery within Canada:

Orders within Canada are sent Expedited Parcel; they are trackable and insured up to $100.

For orders up to $249.99 before taxes – $20
For orders of $250.00 or more before taxes – FREE SHIPPING!

For delivery to the Continental US:

Untracked orders to the US are sent Small Package Air; they are not trackable or insured. Tracked Parcels are sent via Tracked Packet.

Untracked:
For orders up to $249.99 before taxes – $20
For orders of $250.00 or more before taxes – FREE SHIPPING!

Tracked: 
By request - additional variable cost

For International delivery including Hawaii, Alaska, and Puerto Rico:

Orders to international locations other than the Continental US are sent Air Mail if less that 2 kilograms. Orders greater than 2 kilograms are sent via Ground. International orders are not trackable or insured. If insurance is desired, please leave a note in the Comment Section on checkout (or call or e-mail us).

Flat Rate, Untracked: $35

Please note that orders over 2 kg are sent ExpressPost with tracking and insurance and can cost between $100 and $120. Should additional fees apply, we will contact you before processing your order.

RETURNS & EXCHANGES

All on- line orders placed on our site are non-refundable. If you wish to cancel your order before it has shipped, we will issue you a store credit. We will only offer a refund for your order if we are unable to fulfill it correctly due to any error on our part.

We are happy to accept returns or exchanges within 15 days of purchase if unused, in original condition, and with the original receipt. Beyond 15 days, returns will be issued store credit. Without original receipt, store credit for current item value will be issued.

Please mail your return to:

Yarn Divas Tea & Fibre Emporium Inc. Returns
#10 Tache Mews West
St Albert, Alberta
T8N 7T4
CANADA

587-290-3482
[email protected]

A store credit will be issued when your return is received. Return shipping charges are not refundable, unless your order was filled incorrectly. We cannot assume responsibility for exchanged items lost or damaged in shipping.

Please note that we cannot accept exchanges or returns on clearance or sale items.

We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site.